ALPACA Electric Fireplace Logs Inserts Heater with Infrared Remote Controller. We strive to provide accurate descriptions and high-quality items. However, we acknowledge that issues may arise. If you believe you have received an item that is significantly different from its description or is defective due to negligence on our end, you are eligible for a return. The item arrived damaged or faulty due to our negligence.
The item received is not as described in the listing. This means that the item significantly deviates from the description provided in terms of color, size, material, or functionality. Minor variations in color, size, or other features that do not substantially affect the item's value or function. Include clear photos and a detailed description of the problem.We will review your return request and, if approved, provide instructions for returning the item. If you have any issues with your order, please let us know. We will make every effort to resolve any problems and ensure you are satisfied. Thank you again for choosing to shop with us!